國際形象禮儀標準

改善專業形象

"就像在一個世紀前開始的MBA培訓一樣,對於21世紀的公司來說,形象禮儀培訓是絕對必要的!"

Photo courtesy of WTO

針對商業應用的3階國際認證標準

...以及更多!

認為你形象禮儀很好?

self-testing tool
self-testing tool
self-testing tool
self-testing tool

難題

想像一下,如果你是一家在10個國家擁有20個分支機構的跨國公司。

當你有不同的僱員來自不同的地方,往往他們有不同的文化背景,也可能有不同的期望。你如何確保你的當地僱員和外籍僱員能夠一起和諧順利工作?

如果你說你會訓練你的僱員,那你如何聘請不同地點的培訓師,並獲得一致的培訓結果? 你如何衡量標準?

解法

IITTI是一個標準化、獨立的商業形象禮儀管理測試系統。

這就像GMAT、托福或ISO, IITTI為雇主和求職者提供一個統一的方法來衡量形象禮儀。

按照這個全球標準,您可以更輕鬆地在您各個地點僱用培訓師,以培訓相同的標準。

 

Objection 1

Soft Skills Training Not Necessary!

People can just learn on the job

Employees can just learn on-the-job. Look at all the employees now; they are doing ok.

Soft skills are just fluff and any training is nice but not necessary. There are much better ways to use our money such as advertising.

 
Answer 1

People thought MBA was silly too!

Harvard suggested a scientific approach

 

When Harvard University presented the first MBA program 100 years ago, some laughed and thought it was not necessary. After all, people can just "learn on the job".

But Harvard argued that a scientific approach was necessary for companies for the 20th century. Soft skills training is the same now for the 21st century companies. It is a must have!

Soft skills build habits. Habits build culture. Culture builds brand.

Details...

 

Objection 2

Standard would make everybody the same!

Are you trying to clone robots?!

This standardizing won't work!

My country really takes pride in our own identity. We don't like to be the same as everyone else.

 
Answer 2

It allows a common interface

It is like English, which is the common international language

 

The IITTI standard is designed for international commerce where different people from diverse background can get along comfortably.

Details...

 

Objection 3

Soft Skills Training Doesn't Work!

People go back to their old ways after training

Our company spent a lot of money in hiring an image consultant to come in for a 3-day semniar on business etiquette, but I don't see any long-term changes in their behaviour.

The worst is that our employees now see soft skills training as a joke! Our training manager feels she is losing credibility.

 
Answer 3

It is like boiling water!

You need to put in enough time and energy

 

True, a 3-day seminar may not be effective. That is because it is too short!

Soft skills and company culture are hard to do. It takes a long time...and it is expensive!

But if you want your company brand to stand out, the earlier you start, the further you pull away from your competition.

Details...

 

Objection 4

There is no standard!

Hard for management to measure when there is no universal standard!

How can we ask job-seekers or employees to get certification when there is no widely accepted benchmark?

If only there is an open exam just like GMAT, TOEFL and SAT for benchmarking soft skills.

 
Answer 4

That's where IITTI comes in!

Without standardization like IITTI, there is no measurement

 

We understand what can't be measured won't be done!

IITTI is an open exam, just like other standardized exams such as GMAT, TOEFL, and SAT.

IITTI is also an open-source standard, which means any trainers can get it free-of-charge. This translates into a large pool of IITTI exam takers, and more qualified job candidates in terms of soft skills.

Details...